TERMS AND CONDITIONS

Grounded in Law, Led by Ethics, Committed to Clarity

Introduction

These Terms and Conditions govern both the use of services provided by Global Law Chambers and the use of our website. By accessing our website or engaging our services, you agree to be bound by the terms outlined below:

  1. Scope of Services

Global Law Chambers provides immigration advice and assistance strictly within the scope permitted under Level 1 OISC authorisation.

Our services include:

  • Entry clearance and leave to remain applications
  • Family, work, study, and visitor visa support
  • Basic administrative reviews and straightforward appeals
  • Document preparation and submission guidance
  • Multilingual communication and client education

We do not provide legal representation in court, complex asylum matters, or services outside our regulatory scope.

2. Client Responsibilities

Clients are expected to:

  • Provide accurate and complete information relevant to their case
  • Respond to requests for documentation or clarification in a timely manner
  • Review and confirm the accuracy of all application materials before submission
  • Notify us of any changes in circumstances that may affect their case

Failure to cooperate may result in delays or withdrawal of services.

3. Fees and Payment

  • All fees are fixed and agreed in advance
  • A bilingual fee scale is available upon request
  • Payment terms will be outlined in your client care letter
  • Fees are non-refundable once work has commenced, unless otherwise stated
  • Invoices must be settled within the timeframe specified

We do not accept cash payments or third-party transfers without prior written agreement.

  1. Confidentiality

Global Law Chambers treats all client information with strict confidentiality.

  • Personal data is stored securely and processed in accordance with our Privacy Policy
  • We do not disclose information to third parties without consent, unless required by law
  • Communication records may be retained for regulatory and audit purposes

  1. Regulatory Compliance

We operate under the rules and guidance of the OISC and adhere to the following:

  • OISC Code of Standards and Commissioner’s Rules
  • Data Protection Act 2018 and UK GDPR
  • Anti-Money Laundering and Know Your Client (KYC) protocols
  • Professional conduct and ethical service delivery

  1. Limitation of Liability

While we strive for accuracy and diligence, Global Law Chambers shall not be liable for:

  • Delays or decisions made by UKVI or other government bodies
  • Outcomes based on incomplete or misleading client information
  • External factors beyond our control, including changes in immigration law

Our liability is limited to the scope of services agreed and the fees paid.

  1. Termination of Services

We reserve the right to terminate services if:

  • The client breaches these terms
  • The case falls outside our authorised scope
  • There is a breakdown in communication or trust
  • Regulatory obligations require withdrawal

Clients may also terminate services at any time with written notice.

  1. Complaints Procedure

We are committed to resolving concerns professionally and promptly.

  • Clients may raise complaints verbally or in writing
  • A bilingual complaints procedure is available upon request
  • Unresolved complaints may be escalated to the OISC

  1. Website Use and Online Content

    By accessing our website, you agree to the following terms:

    1. Informational Purpose Only
      • All content on our website is provided for general information and educational purposes.
      • It does not constitute legal advice and should not be relied upon as such.
      • For personalised advice, please contact our team directly.
    2. Intellectual Property
      • All website content, including text, graphics, logos, and downloadable materials, is the intellectual property of Global Law Chambers unless otherwise stated.
      • You may not reproduce, distribute, or modify any content without prior written permission.
    3. Accuracy and Updates
      • We strive to keep website content accurate and up to date.
      • However, immigration law is subject to change, and we make no guarantees regarding the completeness or current validity of any information displayed.
    4. External Links
      • Our website may contain links to third-party websites for convenience.
      • We are not responsible for the content, accuracy, or privacy practices of external sites.
    5. Website Security
      • We take reasonable steps to protect our website and users from malicious activity.
      • Users must not attempt to breach, disrupt, or misuse the website or its content.
  1. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.